Computer support / Technical Service Agent

Location: Fishers, IN
Date Posted: 07-18-2017
Netfor, Inc.
The Art and Science of the Customer Experience
 
Mission:
To apply knowledge and compassion to every conversation and to be known as pioneers of the world's most customer centric-conversations.

Job title:
Technical Support Agent

Hours:
Full-Time Positions open ranging from 32-40 hours a week. Netfor operates 24 hours a day 7 days a week. Applicant must be able to work weekends if needed.

Summary:
Identifies, diagnoses, and resolves support issues for users of technology under a variety of settings via our knowledge base articles.

Provides one-on-one customer problem resolution over the phone working directly with customer and/or remotely assisting our clients via remote control screen sharing software.

KNOWLEDGE, SKILLS AND ABILITIES:
Ability to type at least 35 words per minute
Strong and efficient communication skills
Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
Must be independent, motivated, and innovative. Must be confident and flexible.
Ability to work 100% from within our knowledge base without deviation
Punctuality with a positive attitude

EDUCATION / CERTIFICATIONS:
The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met.

COMPENSATION
$11-13 an hour depending on experience, technical aptitude, and certifications. Netfor also offers health benefits, paid time off, and a 401K program for full time employees
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