Customer Service Support/Technical Services (onsite only)

Location: Fishers, IN
Date Posted: 10-11-2018
Netfor, Inc.
The Art and Science of the Customer Experience
Netfor provides worry-free customer care for business consumers and technology users. Customers engage with Netfor by phone, email, social media and online chat to receive world-class customer service, help desk support, order fulfillment and field services.

Founded in 1995, Netfor supports tens of thousands of customers at businesses in more than 6,000 locations across the U.S., Europe, Mexico and Canada.

Job title:
Technical Support Agent

Hours:
Full-Time Positions open ranging from 32-40 hours a week. Netfor operates 24 hours a day 7 days a week. Applicant must be able to work weekends if needed.

Job Responsibilities Summary:
Working with a great team of peers, you would identify, diagnose, and resolves support issues for users of technology under a variety of settings via our knowledge base articles.

Provide one-on-one customer problem resolution over the phone working directly with customer and/or remotely assisting our clients via remote control screen sharing software. All inbound telephone support (no cold calling or sales)

KNOWLEDGE, SKILLS AND ABILITIES:
Single point of contact resolver
Ability to identify and reroute issues as needed
Ability to talk and type at least 35 words per minute
Strong and efficient communication skills
Strong ability to multi task
Ability to identify root cause
Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure.
Must be independent, motivated, and innovative. Must be confident and flexible.
Ability to work 100% from within our knowledge base without deviation
Punctuality with a positive attitude
Microsoft office proficiency
Experience with troubleshooting Windows operating systems, multi-function printers, and networking a plus

EDUCATION / CERTIFICATIONS:
The preferred applicant will have at least one technical or customer service certification if all other qualifications noted above are not met.
A+, CompTIA, or similar certification preferred

COMPENSATION
Starting at $14 an hour depending on experience, technical aptitude, typing skills. Netfor offers a great PTO plan (can accrue up to 76.96 hours/year within the first year), 401k, health insurance, dental, optical, onsite mini mart, and occasional onsite meals and activities, great outdoor walking trails, onsite video games
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